Due to the nature of jewellery products:

✅ Refunds and Returns are applicable only if the product is received damaged or defective on arrival.

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Damaged Product Policy

To be eligible for a refund due to damage or defect, ALL of the following conditions must be met:

• The customer must contact us within 7 days of delivery.
• The customer must provide a clear, continuous unpacking video recorded from the moment the package is opened.
• The video must clearly show:
  • The sealed package
  • The unboxing process
  • The damaged or defective product
• Clear photos and/or videos of the issue must also be shared.

❗ Claims without an unpacking video will not be accepted.
❗ Claims raised after 24 hours of delivery will not be considered.